{
  "id": "evt_hc_7d2e9b1c4a6f8e0d3b5c7a9e",
  "object": "event",
  "type": "human_call.completed",
  "created_at": "2026-10-17T05:37:15Z",
  "data": {
    "id": "hcall_7d2e9b1c4a6f8e0d3b5c7a9e",
    "object": "human_call",
    "status": "completed",
    "counsellor": {
      "id": "5f0c2b7e-8a1d-4c3e-9b6f-1a2b3c4d5e6f",
      "name": "Priya Sharma",
      "email": "[email protected]"
    },
    "phone_number": "+919876543210",
    "contact": {
      "name": "Asha Verma",
      "email": null,
      "external_id": "lead-8812"
    },
    "crm_lead_linked": true,
    "metadata": {
      "crm_owner": "u_42"
    },
    "analyze": true,
    "status_updates": "realtime",
    "created_at": "2026-10-17T05:30:02Z",
    "dialed_at": "2026-10-17T05:30:03Z",
    "answered_at": "2026-10-17T05:30:21Z",
    "ended_at": "2026-10-17T05:36:40Z",
    "duration_seconds": 379,
    "recording_url": "https://media.example-cdn.com/recordings/abc.mp3?X-Amz-Signature=…",
    "recording_expires_at": "2026-10-18T05:40:00Z",
    "disposition": {
      "key": "INTERESTED",
      "label": "Interested",
      "notes": "Demo on Friday",
      "set_at": "2026-10-17T05:37:10Z",
      "set_by": "counsellor"
    },
    "analysis": {
      "status": "completed",
      "summary": "Asha wants the NEET 2027 weekend batch; demo booked for Friday.",
      "short_update": "Interested, demo Friday",
      "call_type": "sales",
      "inferred_goal": "Book a demo class",
      "outcome": "interested",
      "sentiment": "positive",
      "conversion_likelihood": "high",
      "counsellor_rating": 8,
      "outcome_rating": 7.5,
      "language": "hi",
      "credits": 0.95,
      "completed_at": "2026-10-17T05:39:02Z"
    },
    "cost": {
      "credits": 6.5,
      "billed": true
    }
  }
}